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| Returns Policy |
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Once the order has been accepted it cannot be canceled. Who Pays Shipping Costs on a Return? Customers are responsible for paying for return shipping, except in the instance where an error was made by us. There will be a 20% restocking fee for any canceled orders. Please contact us via email us for a Return Authorization (RA) number before returning your package. We will email you a confirmation email with return instructions. If your wedding date is coming up very soon and at our discretion it is not possible to deliver ontime after recieving your order we will have the right to give a full refund if it has not been shipped yet. When ordering please make sure you pick the date you would like your order to arrive, This should be the date you would like to recieve shipment. Personalised favors or special orders cannot be canceled. REFUNDS ON ORDERS WHICH RECEIVED FREE SHIPPING If the returned items causes your order to fall below our free shipping threshold, you will be subject to the original shipping charges. If you return an entire order which received free shipping, you will be responsible for the original shipping on the order. NO REFUNDS ON: * Items returned which were damaged during transit back to us. Please insure your parcel back to us, as we will not be able to offer you credit on any merchandise which was damaged in return transit. * Orders which are returned to the incorrect return address. We will email you the proper address to return your order to. Please follow the return instructions in our return email. Since we have multiple distribution centers, your order will need to be returned to address we provide to you. * Returns past 30 days (one month), calculated from the UPS delivery date. * Any items in the "Items Not Returnable" category (found above). * No phone cancellations will be accepted No exceptions! |




